Refund Policy

As a general rule, the course fee paid to InGrade Learning Pvt. Ltd. is strictly non-refundable. However, recognising that learners may have initial concerns, this policy clearly defines the specific conditions under which a refund may be applicable and where it shall not. This framework is intended to ensure complete transparency, fairness, and clarity regarding refund eligibility prior to enrolment.

If you enrol in one of the aforementioned courses and do not find value after 10 days of active participation, you can request a refund between the 10th and 15th days from the official start date of the course. The refund will exclude any processing fees, subvention charges, and other costs incurred by InGrade Learning Pvt. Ltd., provided the following conditions are met: • Attendance: You must attend all live online classes in their entirety during the first 10 days. Partial attendance or watching recorded sessions does not qualify. • Assignments: All assignments issued within the first 10 days must be submitted on time and according to the submission requirements. Assignments given within the 10-day period but due later must also be submitted. In cases where the program fee has been financed through a third-party education loan provider or financial institution, no refund shall be applicable under any circumstances.

• Refund requests must be submitted in writing to support@ingrade.io between the 10th and 15th days from the official start date of your course. • No requests will be entertained before the 10th day or after the 15th day. • Refund requests will only be considered if you have attended all classes and submitted all assignments as specified. • Refunds may take up to 60 days to process, although we aim to complete them within 14 days of a valid request. • The refund amount will be equal to the course fees paid by the learner at the time of enrolment, excluding GST and the registration fee. • If the course was given to the learner at a subsidised or discounted rate, then there shall be no refund. • If the learner pays the course fee in instalments, then there shall be no refund.

Refunds, if approved, will be processed only for the remaining balance after deducting the following non-refundable charges: • GST Charges — As per government regulations, GST once paid is non-refundable. • Platform/Processing Charges — Includes payment gateway and administrative costs incurred during enrolment. • Subvention Charges — In case of EMI-based payments, subvention or interest charges paid to financial partners are non-refundable. • LMS Access Charges — Once LMS credentials are shared, associated access and licensing costs will be deducted. • Academic Charges — As learners receive full access to study material from day one, academic resource usage will also be non-refundable.

• You must return any hard copy materials received from InGrade Learning Pvt. Ltd. in good condition via registered post to qualify for a refund. • InGrade Learning Pvt. Ltd. reserves the right to refuse future course enrolments to individuals who have received a refund. • If you have outstanding dues or EMIs with financial institutions or finance partners, you are not eligible for a refund under this policy. • InGrade reserves the right to update or modify this Refund Policy at any time without prior notice. • Continued enrolment or access to the program constitutes acceptance of the updated terms. • All refund-related decisions made by InGrade shall be final, binding, and non-negotiable. • The learner acknowledges that the program duration may be extended by up to 1–3 months due to operational, academic, technical, or unforeseen circumstances. Such extension shall not be treated as delay, deficiency in service, or breach of commitment. • Lack of placement support, in isolation, shall not be considered a valid ground for any refund request.

How will my attendance be logged for the purpose of the refund policy? It is mandatory to attend the classes in live mode only to be eligible to claim a refund. Ensure you log in using your first and last name so we can accurately record your attendance. What should I do if I am facing technical issues? If technical issues prevent you from fulfilling a particular condition for the refund policy, we may create an exception if you can prove that you raised a complaint to support@ingrade.io with relevant screenshots and timestamps of the error. I paid booking fees but have changed my mind. Can I get a refund? All booking fees are non-refundable. The only exception is if you complete enrolment by paying the full fees and then raise a request in compliance with the refund policy. When is the 10-day period counted from? The 10-day period starts from the date of the first concept session of your batch. All assignments allocated within the first 10 days must be submitted on time, even if their due date falls after the 10-day period.