Privacy Policy

Welcome to InGrade. InGrade Learning Pvt. Ltd. ("InGrade," "we," "us," or "our") operates https://www.theingrade.com and provides online education, training programs, learning resources, and related services through its website, Learning Management System (LMS), and other authorised platforms (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, enrol in a course, use our LMS, communicate with us, or otherwise use our Services. By using our Services, you acknowledge this Privacy Policy. Where consent is required under applicable law, we will seek the appropriate consent.

We may collect the following categories of information, depending on how you use our Services: **Personal and contact information:** Name, email address, and phone number; registration and enrolment details; information you provide through enquiry forms, support requests, or other communications. **Academic and learning information:** Course enrolment and batch details; attendance records and live-session participation; LMS activity, assignment submissions, projects, and assessment results; examination scores, mock interview results, and certification eligibility records; certificates and other academic records. **Payment and transaction information:** Payment status, transaction references, invoices, and fee-related records; information necessary to administer instalment plans or financing arrangements. **Technical and usage information:** IP address and browser information; device and operating system details; pages visited, access times, session information, and usage statistics; cookies and similar technologies, where used.

We use personal information for legitimate educational, operational, contractual, and legal purposes, including: processing enquiries, registrations, and admissions; providing courses, live sessions, recorded classes, and LMS access; managing attendance, assignments, examinations, and academic progress; determining certification and placement-assistance eligibility; maintaining academic records and verifying certificates; processing payments and managing fee-related enquiries; providing learner support and responding to complaints; communicating important academic, administrative, and service updates; improving our website, learning services, and user experience; preventing fraud, unauthorised access, and misuse of our Services; complying with applicable legal and regulatory obligations; and sending promotional communications where permitted by law and, where required, with your consent.

When you enrol in an InGrade program, we may process your learning activity and academic records to deliver the program and assess completion of its requirements. This may include attendance, assignment submissions, examination scores, instructor feedback, and other academic information. Where applicable, these records may be used to determine whether you meet the program's certification or third-party examination eligibility criteria. Access to course content may be provided for two years from enrolment, subject to the applicable program terms. Academic records may be retained separately for legitimate administrative, verification, dispute-resolution, or legal purposes, subject to applicable retention requirements.

When you visit our website or use our Services, our systems or service providers may collect technical information ("Log Data"). This may include your IP address, browser type, operating system, pages visited, date and time of access, session duration, and other diagnostic or usage information. We use this information to maintain service functionality, understand usage patterns, troubleshoot technical issues, and protect the security of our Services.

InGrade and its service providers may use cookies, pixels, device identifiers, and similar technologies where these are enabled on our website or Services. Essential cookies support functions such as login sessions, security, and basic website operation. Analytics cookies help us understand website usage and improve our Services. Preference cookies remember selected settings or preferences where supported. Marketing cookies may be used to measure advertising performance or deliver relevant advertising where these technologies are enabled and permitted. You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect website functionality.

We do not sell personal information as a standalone product. We may share relevant information with technology and LMS providers (to host, operate, and maintain learning services); payment and financing providers (to process transactions or administer financing arrangements); instructors and academic teams (to deliver training and assess academic progress); certification providers (to facilitate external examination registration, eligibility checks, or certificate verification where applicable); placement and recruitment partners (where relevant to a learner's participation in placement-related services); analytics and service providers (to maintain, analyse, or improve our Services); and professional advisers and authorities (where disclosure is necessary for legal compliance, dispute resolution, or the establishment or defence of legal claims).

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing Services, maintaining academic records, processing payments, verifying certificates, resolving disputes, and meeting legal obligations. Different categories of information may have different retention periods. When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law, subject to lawful retention requirements.

We use reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. Depending on the systems involved, safeguards may include access controls, restricted permissions, secure connections, and security monitoring. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. If a personal data breach occurs, we will respond and make any notifications required under applicable law.

Subject to applicable law, you may have rights to: request information about the personal data we process about you; request correction or updating of inaccurate personal information; request deletion of personal information where applicable; withdraw consent where processing is based on consent; raise concerns or submit a complaint regarding the handling of your personal information; and exercise other rights available under applicable data-protection law. To submit a privacy request, contact support@theingrade.com.

We may update this Privacy Policy to reflect changes in our Services, data-handling practices, or legal requirements. The updated version will be published on our website with a revised "Last Updated" date. Where required by applicable law, we will provide notice of material changes or obtain consent before applying the revised terms to relevant processing activities. We encourage you to review this page periodically.

If you have questions, privacy requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact: Company: InGrade Learning Pvt. Ltd. Website: https://www.theingrade.com General Support and Privacy Requests: support@theingrade.com Admissions and Academic Records: admission@theingrade.com Grievance Officer: Swati Singh